General Conditions of Use

General Conditions of Use

Last updated: June 3, 2025

Table of Contents

  1. Data controller
  2. Collection and purposes of data
  3. Data sharing
  4. Data retention
  5. Your rights
  6. Cookie Policy
  7. Data security
  8. International transfers
  9. Contact and complaints

1. Data controller

El Bannay Houyam LTD
Registration: 2280408396
Head office: 123 rue du domaine Martin, Saint-Colomban, QC J5K 1J5, Canada
Legal representative: El Bannay Houyam, President

2. Collection and purposes of data

We collect data in the following cases:

  • Navigation on the macuisineboutique.com website
  • Creating a customer account
  • Placing an order
  • Subscribe to the newsletter

Purposes of processing:

  • Order processing and deliveries
  • Secure payment and fraud prevention
  • Personalization of the user experience
  • Customer support and complaints management
  • Sending marketing communications (with consent)
  • Collection and management of customer reviews

Legal basis: consent, contractual performance, or legitimate interest as applicable.

3. Sharing data

Personal data may be transmitted to:

  • Payment providers (e.g. banks, Klarna)
  • Carriers and delivery services
  • Technical service providers (hosting, security)
  • Customer and Assessment Services
  • Advertising partners (if you have consented)

Example: Klarna may receive certain data for installment payments. See their privacy policy for more information.

4. Data retention

Data type Retention period
Prospect data 3 years after the last contact
Customer data and orders 5 years (current archiving) + 5 years (intermediate archiving)
Bank details Card validity period + 1 day
Cookies See cookies section

5. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access and rectification : consult and modify your data from your customer account
  • Right to erasure : request the deletion of your data (except legal obligation)
  • Right to object : object to the use of your data for prospecting purposes
  • Right to portability : receive your data in a structured format
  • Post-mortem directives : inform us about the management of your data after your death

Response time: 1 month maximum after receipt of your request.

6. Cookie Policy

6.1 What is a cookie?

A cookie is a small text file placed on your device when you browse the site. It allows your device to be recognized on subsequent visits.

6.2 Types of cookies used

Kind Purpose Consent
Essentials How the site and shopping cart work Mandatory
Analytics Audience analysis and performance Optional
Advertisers Targeted advertising and retargeting Optional

6.3 Cookie management

You can configure your browser to refuse or delete cookies at any time:

  • Google Chrome: Settings → Privacy and Security
  • Mozilla Firefox: Options → Privacy and Security
  • Safari: Preferences → Privacy

6.4 Third-party cookies

Cookies may be placed via third-party applications (e.g., social media buttons). These cookies are subject to the policies of the platforms concerned.

7. Data security

We implement appropriate technical and organizational measures to protect your data:

  • PCI DSS Compliance (Secure Payment)
  • SSL encryption of sensitive data
  • Strict access controls and traceability

8. International transfers

Your data is primarily stored within the European Union. In the event of transfer outside the EU, we use:

  • European Commission Standard Contractual Clauses
  • Equivalent security guarantees

9. Contact and complaints

To exercise your rights or ask us questions:

In case of complaint:

  • Attach a copy of your ID
  • Specify the purpose of your request (access, deletion, opposition, etc.)

If you are not satisfied, you can contact the CNIL: www.cnil.fr

© 2025 El Bannay Houyam LTD - All rights reserved
Policy updated June 3, 2025 – Review expected before June 3, 2026