Refund Policy

100% Satisfaction or Money Back Guarantee - 30 Days

At Ma Cuisine Boutique , we want every customer to be fully satisfied with their purchase. If a product doesn't meet your expectations, you can return it within 30 days of receipt for a full refund or exchange , with no hidden fees.

How do I request a refund or exchange?

If you wish to return an item, simply follow these simple steps:

1. Contact us at contact@macuisineboutique.com with your order number and a brief explanation of the reason for the return.

2. We will provide you with a return form and return address.

3. Return the item in perfect condition, in its original packaging.

4. Once the item is received and inspected , we will process your refund within 5-7 business days to the original payment method.

Return conditions

The product must be returned in perfect condition , with all its accessories and in its original packaging.

. If the item is defective or not as described, we will offer you an exchange or a full refund , including return shipping costs.

If the return is due to a simple change of mind, the return costs are the responsibility of the customer.

Late or missing refunds

If you have not received your refund after 10 business days:

1. Check your bank account.

2. Contact your bank (some transactions may take time).

3. If the problem persists, write to us at contact@macuisineboutique.com , and we will help you resolve the situation.

Exchanges

If you would like to exchange a product for a different color or size, please contact us within 30 days. We will send you return instructions and ship the new item once your return is approved.

Return Shipping

The return address will be provided to you after validation of your request .

We recommend using a tracked service for returns over €50 .

🔹 7/7 Customer Support – We are available at any time to assist you in your process!