Returns and Exchanges Policy

🔁 Returns, exchanges and cancellations

📅 Return conditions

  • Deadline: You have 30 days from receipt of your order to exercise your right of withdrawal, in accordance with European regulations.
  • Product Condition: Items must be unused, in their original packaging, with tags intact.
  • Return costs: At the customer's expense, except in the case of a defective product or an error on our part.

✉ Return procedure

  1. Contact us by email at contact@macuisineboutique.com to request a return authorization.
  2. We will tell you the address to return the product to.
  3. Once the package is received and inspected, a refund or exchange will be made within 7 business days .

💳 Refunds: These are made to the original payment method within 5 to 10 working days after validation.

❌ Order cancellation

You can only cancel your order if it has not yet been shipped. Processing time is 1 to 2 business days.

Please contact us as soon as possible if you wish to cancel your order.

⚠ Address error

Please check your information carefully before confirming your order. If there is an error, please contact us before shipping.

⚠ We are not responsible for undelivered packages due to incorrect address.

📩 Missing or damaged items

If an item is missing or arrives damaged, please contact us within 48 hours of receipt with clear photos of the package and the affected product.

We will offer a free replacement or a full refund .

📞 Need help?

Our team is available for any questions regarding delivery, returns, cancellation or your order:

Postal address:
My Kitchen Boutique
123 rue du Domaine Martin, Saint-Colomban, QC J5K 1J5, Canada

© 2025 Ma Cuisine Boutique – All rights reserved